Courtyard by Marriott – Naperville, IL

I have not been impressed with CY in a long time, and this proved no different.  I just don’t feel energized by staying there.  The lighting is dim, the services are basic, nothing to write home about.  I decided to give it another try and the only thing I was impressed with was the staff’s prompt action to resolve a problem.  I had requested a 1st floor room, and was given the only room left which was accessible.  When I arrived in the room it was extremely cold, so I promptly went to the thermostat to increase the heat, but nothing happened.  30 minutes later, the mainenance person could not fix the problem so I called to request a different room.  This on was on the 2nd floor and the front desk staff insisted on helping me bring my luggage up the stairs as well as gave me a free item from the market and bonus points.  That was impressive, but overall the hotel itself was not. 

Ratings (Categories are averages based on detailed reviews.  Scale is  1-10)

General  Impression:  8.05

Room/Amenities: 6.54

Bathroom:  7.83

Restaurants/Food Service:  6.33

Optional Services:  8.36

Overall Rating:  7.29