With all the airlines cutting costs, every little thing the airlines do or don’t do is very noticeable.  Also, having flown over a million miles in my career doesn’t hurt either when it comes to noticing things.  Lately, I have had some outstanding flights right along side the disappointing ones.  So I started to ask myself, what is the key to an outstanding flight?  It turns out, it’s the flight attendants. Sure the Captain and First officer need to get the plane to the destination on time and in one piece, and sure the gate agents can be pleasant and give you a better seat, but with online...

Oh the drama…… As I sit at the airport at the start of my journey to India, I reflect back on the events of this week and the number of gray hairs these events generated.  My journey is beginning 3 days later than planned, all because there were problems with my application for a visa. First of all – why do US citizens need a visa for India?  The visa application required proof that I would be returning to the US – basically I had to book my tickets and show a return.  Who in their right mind, currently living in the US, would possibly want to defect to India?  Have they looked at the...