With all the airlines cutting costs, every little thing the airlines do or don’t do is very noticeable.  Also, having flown over a million miles in my career doesn’t hurt either when it comes to noticing things.  Lately, I have had some outstanding flights right along side the disappointing ones.  So I started to ask myself, what is the key to an outstanding flight?  It turns out, it’s the flight attendants. Sure the Captain and First officer need to get the plane to the destination on time and in one piece, and sure the gate agents can be pleasant and give you a better seat, but with online...

I am loving United Airlines right now…… OK, it’s a love/hate relationship, but right now it is definitely love. Due to my visa troubles (explained previously), I had limited options for flights when rescheduling on short notice.  My client was not willing to pay any more than necessary, so I was stuck with a really tight connection in IAD, if missed, would cause a 1 day delay in getting to my destination. Part of the problem is that I didn’t trust United Express to be on-time.  They have their difficulties on a good day, let alone in the thunderstorm season of the north east.  Storms were...