What makes a great Flight?

With all the airlines cutting costs, every little thing the airlines do or don’t do is very noticeable.  Also, having flown over a million miles in my career doesn’t hurt either when it comes to noticing things.  Lately, I have had some outstanding flights right along side the disappointing ones.  So I started to ask myself, what is the key to an outstanding flight?  It turns out, it’s the flight attendants. Sure the Captain and First officer need to get the plane to the destination on time and in one piece, and sure the gate agents can be pleasant and give you a better seat, but with online...